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+ # About me
+
+ * Dirk Nederveen, [@dirk@blog.ndrvn.nl](https://blog.ndrvn.nl/u/dirk)
+ * Husband, father of 3, Streaming Engineer (QA) @Jet-Stream
+ * Interests:
+ - Theology
+ - Neurospychology
+ - Reading
+ - Beer brewing
+
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+
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+
+
+
+ Please raise your hand if you ever...
+
+
+
+ - deployed code that you didn't trust
+ with a service disruption as a consequence 😱💥
+
+ - deployed code that you did trust
+ that did boom anyway 😱💥
+ - worked with an acceptance/staging environment
+ and production still did boom 😱💥
+
+ - held off a deployment on a Friday, to avoid '😱💥'
+ - ... on a Thursday
+
+
+
+
+ # Deployment Anxiety Disorder
+
+ *A troublesome fear that prod go boom. Symptoms may include:*
+ - excessive or insufficient release planning
+ - difficulty to perform updates
+ - panic attacks
+ - CYA strategies
+ - entertaining thoughts about working at Hornbach
+
+
+ # Stress hormones
+
+ * natural response to stress
+ * acute stress: adrenaline
+ * fight-or-flight response
+ * prepares your body for action
+ * prolonged stress: cortisol
+ * freeze response
+ * restlessness
+ * anxiety disorders, depression
+ * mortal enemy AND big ally
+ * big ally if you learn to regulate the body response to stress hormones
+
+
+
+
+
+ # Regulation
+
+ * Respond to stress hormones for your benefit
+ - from *fight* to *take control*
+ - from *flight* to *take a break*
+ - from *freeze* to *accept*
+ * Apply brakes
+ * Control emotions
+
+
+ # Emotional regulation in software delivery
+
+ * Apply brakes
+ - Commit to an *acceptable* workload
+ - Communicate about your needs
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+
+
+
+ # Value stream mapping
+
+ How does the value stream through the organisation?
+
+
+ - Customer calls with a question about sending an invoice on Monday 1 May, Support Hero logs ticket BS-1234 in Jira
+ - Product Owner, Tech Lead and Support Hero have triage meeting on Thursday 4 May, bug confirmed, priority 'Highest'
+ - Product Owner and Tech Lead have backlog grooming meeting on Friday 5 May
+ - Team has Sprint Planning meeting on Monday 8 May, commit to BS-1234 for 2 Story Points
+
+
+ - Jr. Dev picks up BS-1234, needs clarification and sends Customer an email on Wednesday 10 May
+ - Customer responds Thursday 11 May, 16:00
+ - Jr. Dev starts implementation on Monday 15 May, opens PR #2345 in GitHub
+ - Sr. Dev responds to PR #2345 on Tuesday 16 May 16:00, needs improvement
+
+
+ - Jr. Dev processes feedback on Thursday 18 May, 10:00
+ - Sr. Dev merges PR #2345 on Thursday 18 May 🎉
+ - Operations Team prepares release after Sprint end, and deploys update on Tuesday, 23 May
+
+
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